Terms & Conditions


By using the Luv Lou site, you are consenting to the collection of information by Luv Lou.

If any changes to these policies occur, we will notify our customers by updating this section of our website. For further information please see our Privacy Policy.


GENERAL

The Site is a shopping website where you can browse, select and purchase Products from Sunshades Eyewear PTY LTD, trading as Luv Lou Shop ABN 70102239430 (“Luv Lou”, “us” or “we”). Your access to and use of the Site, including your orders and purchases of Products through the Site, is governed by these terms and conditions.


COMPLIANCE

You agree to be bound by, and comply with, these terms and conditions, comply with all relevant laws relating to your use of the Site and your placement of any order through the Site and not to use any data listed on the site for commercial purposes e.g. through price or information.


YOUR ACCOUNT

If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You must be 18 years or older to purchase Products through the Site. Luv Lou reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

PLACING AN ORDER FOR PRODUCTS

You may purchase Products by selecting and submitting your order through the Site in accordance with these terms and conditions. Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges, fees and taxes) at the time you place the order.

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders. 
When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however, in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

REJECTION OF AN ORDER

Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.

DELIVERY OF PRODUCTS

We will only deliver Products ordered through the Site to a location where we provide delivery services. Our delivery company may need to contact you to arrange a delivery date for certain products. For further information please see our Shipping Information.

An appropriate person must be present to accept the delivery of your order. We may require the person accepting the delivery of your order to provide us with proof of that person’s identity (including photographic identification) and, where relevant, age. If there is no appropriate person at the Delivery Address to receive the order then we will not deliver the Products you have ordered. In this instance, we will endeavour to contact you or you may contact us to arrange for delivery at a different time, and we may charge you an additional Delivery Fee for that replacement delivery. If we are concerned re the credit card used we will hold the order to be able to check all information and will not clear until advised by Credit Card Company.

CANCELLING AN ORDER

We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if the Products in that order are not available, there is an error in the price or the product description posted on the Site for the Product in that order or your order has been placed in breach of these terms and conditions.


FEES AND CHARGES

You agree to pay the purchase price of each Product that is ordered, the delivery fee for your order that we notify to you when you place your order (“Delivery Fee”) and any other fees and charges set out in these terms and conditions. All fees and charges identified in these terms and conditions and all prices for the Products include GST where applicable. Prices for Products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions (in particular, our right to cancel an order if there is an error in the price or the product description posted on the Site for the Product in that order), once we have accepted your order, we will not change any prices that apply to the Products in that order.


DUTIES AND TAXES

The Australian GST tax rate applies to all orders delivered within Australia. International orders are exempt from Australian GST (10%); however, the order may incur taxes and duties applied by customs in the country of delivery. If you require further information Regarding import duty and taxes please contact your local authority for information and guidance. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if order is placed with the intention of sending to a gift recipient.


ORDER QUANTITIES

All stock levels shown on the Luv Lou website are approximate only and Luv Lou does not guarantee that all models of sunglasses will be available at the time of ordering. Luv Lou is not responsible for any loss incurred from stock not being available.


RISK OF LOSS

Risk and title to Product passes to you on the date and time of delivery to the delivery address.


WARRANTY AND REPAIRS

For further information please see our warranties page.


VIRUSES

Luv Lou cannot guarantee that any file or program available for download and/or execution from or via this website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this website, and you release Sunshades Eyewear entirely of all responsibility for any consequences of its use.


LINKS

This website may contain links to other websites. Luv Lou is not responsible for the availability of, or any content or material contained in, or obtained through, any such websites. Any link to another website, and reference to third-party information, products or services linked to this website, is not, and should not be construed as, an express or implied endorsement by Luv Lou. Any questions or comments relating to such other websites should be addressed to the operator or operators of those websites.


DISCLAIMER

You agree that your access to, and use of, this website is subject to these terms and all applicable laws, and is at your own risk. This website and its contents are provided to you on "as is" basis, the website may contain errors, faults and inaccuracies and may not be complete and current. Luv Lou makes no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website, except as otherwise provided under applicable laws. Neither Luv Lou, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this website and any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.


COPYRIGHT

Unless otherwise indicated, all materials on this website, and the website itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Sunshades Eyewear Pty Ltd. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by http://luvlou.com.au. Any other use of materials on this website, including reproduction for purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Sunshades Eyewear is strictly prohibited.

CURRENT PROMOTIONAL DISCOUNTS

EMAIL SUBSCRIBER OFFER

This Offer (Email subscription 15% off next purchase) by Luv Lou from https://luvlou.com.au/, online only. Discount Code, displayed in automated subscription confirmation email, must be entered at checkout to redeem. The Discount Code is only valid for one purchase per customer. This Offer is not redeemable for cash or anything else and does not apply to gift cards. This Offer is not available in conjunction with any other offer, unless otherwise stated by Luv Lou. Luv Lou may cancel this offer at any time. Any refund, exchange or credit note provided will reflect the sale price displayed on the receipt. This Offer is subject to our Website Terms & Conditions and Returns Policy.


FREE BEACH TOWEL WHEN YOU SPEND $200+

These Terms and Conditions apply to the Offer "Free Beach Towel When You Spend $200+" whereby customers can receive a free Luv Lou beach towel when they spend over $200 on luvlou.com or luvlou.com.au during the promotional period (“Monday 28th October 10:00am AEDT until Friday 1st November 4:00pm AEDT). The gift with purchase adds to cart automatically once customer has reached the $200 threshold. No substitutions or rain checks. This Offer may not be combined with other offers, cannot be used on pre-existing orders and is not available for gift card purchases. This Offer is subject to availability and may be withdrawn or amended without notice. This Offer is not redeemable for cash. This Offer is non-transferable and may not be resold. If you cancel or return any of your Qualifying Items, you must return the “Free Beach Towel” along with the Qualifying Items and you will only be refunded the price paid for those Qualifying Items, see here for the full returns policy. Offer valid while stocks last. 


BUY 2 FULL PRICED SUNGLASSES - RECEIVE A FREE KEYRING

These Terms and Conditions apply to the Offer "Buy 2 Full Priced Sunglasses - Receive A Free Keyring" available on the https://luvlou.com.au/ website only. When customers purchase two full priced sunglasses, a free keyring will be automatically applied to the qualifying items total at check out. This Offer is not redeemable for cash, any other items and does not apply to gift cards. This Offer is not available in conjunction with any other offer, unless otherwise stated by Luv Lou. Luv Lou may cancel or change this offer at any time. If you cancel or return any of your Qualifying Items, you must return the “Free Keyring” along with the Qualifying Items and you will only be refunded the price paid for those Qualifying Items. This Offer is subject to our Website Terms & Conditions and Returns Policy. Offer is not valid on orders placed prior or after promotion dates.
  1. Customers wanting to promotional discounts must fully complete their orders, with a successful payment at check out before the promotion ends.
  2. Promotional discounts only apply to online purchases on our website https://luvlou.com.au/, not in store purchases.
  3. This promotion is not eligible to be used in conjunction with any other promotions run by Luv Lou.
  4. Luv Lou reserves the right to cancel or amend the promotion and these terms and conditions without notice in the event of any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the promotion will be notified to as soon as possible by Luv Lou.
  5. By participating in this promotion, customers are indicating their agreement to be bound by these terms and conditions.
  6. The promotion and these terms and conditions will be governed by Australian law and any disputes will be subject to the exclusive jurisdiction of the courts of Australia.

FREE "L" KEYRING WITH EVERY PURCHASE (EXPIRED 22/10/2024)

These Terms and Conditions apply to the Offer "Free ‘L’ Keyring With Every Purchase" available on the https://luvlou.com.au/ and https://luvlou.com/ website only. When customers purchase any sunglasses, a free ‘L’ keyring will be automatically applied at check out. No substitutions or rain checks. This Offer may not be combined with other offers, cannot be used on pre-existing orders and is not available for gift card purchases. This Offer is subject to availability and may be withdrawn or amended without notice. This Offer is not redeemable for cash. This Offer is non-transferable and may not be resold. If you cancel or return any of your Qualifying Items, you must return the “Free ‘L’ Keyring” along with the Qualifying Items and you will only be refunded the price paid for those Qualifying Items, see here for the full Returns Policy. Offer valid while stocks last.

BUY 2 FULL PRICED PAIRS - RECEIVE 20% OFF (EXPIRED 30/09/24)

These Terms and Conditions apply to the Offer "Buy 2 Full Priced Pairs - Receive 20% Off" available on the https://luvlou.com.au/ website only. When customers purchase two full priced sunglasses, a 20% discount will be automatically applied to the qualifying items total at check out. This Offer is not redeemable for cash, any other items and does not apply to gift cards. This Offer is not available in conjunction with any other offer, unless otherwise stated by Luv Lou. Luv Lou may cancel or change this offer at any time. If you purchased using the Offer and return one pair, you will pay full price for the item retained as it no longer qualifies for a 20% discount. The discount removal will be reflected in the refund amount of the returned item. Any refund provided will reflect the sale price displayed on the receipt. This Offer is subject to our Website Terms & Conditions and Returns Policy. Discount cannot be used in conjunction with any other offer or discount code, including welcome discounts. Offer is not valid on orders placed prior or after promotion dates listed above.
  1. Customers wanting to promotional discounts must fully complete their orders, with a successful payment at check out before the promotion ends.
  2. Promotional discounts only apply to online purchases on our website https://luvlou.com.au/, not in store purchases.
  3. This promotion is not eligible to be used in conjunction with any other promotions run by Luv Lou.
  4. Luv Lou reserves the right to cancel or amend the promotion and these terms and conditions without notice in the event of any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the promotion will be notified to as soon as possible by Luv Lou.
  5. By participating in this promotion, customers are indicating their agreement to be bound by these terms and conditions.
  6. The promotion and these terms and conditions will be governed by Australian law and any disputes will be subject to the exclusive jurisdiction of the courts of Australia.


YOU IN LL INSTAGRAM COMPETITION

KEY TERMS - DETAILS

Information on how to enter and prizes form part of these conditions. By participating, entrants agree to be bound by these conditions. Entries must comply with these conditions to be valid.

Promoter  The Promoter is Sunshades Eyewear Pty Limited (ABN 70 102 239 430) of 110 McEvoy Street, Alexandria NSW 2015. Eligible Entrants - Entry is open to residents of Australia. Employees, contractors and their immediate families of the Promoter, any prize drawers and any of its related entities and any agencies associated with this competition are ineligible to enter.
Eligible Entrants Entry is open to residents of Australia. Employees, contractors and their immediate families of the Promoter, any prize drawers and any of its related entities and any agencies associated with this competition are ineligible to enter.
How to Enter Tag the @luvlou._ Instagram account in a post wearing Luv Lou eyewear. Each post is counted as an entry. Entrants accounts must be set to public to ensure winners can be contacted via Instagram Direct Message.
Limits on Entry Multiple entries will be accepted. Each post tagged will equal an entry. Entries which in the reasonable opinion of the Promoter: Are received outside of the Entry Period; Contain defamatory, offensive or inappropriate content or infringe intellectual property rights; Are incomplete or indecipherable; or Do not otherwise comply with these terms, will be invalid and ineligible for any prize.
Entry Period 00:00hrs AEST 1 July 2024 to 23:59hrs AEST 30 September 2024, 00:00hrs AEST 1 October 2024 to 23:59hrs AEST 30 December 2024, 00:00hrs AEST 1 January 2025 to 23:59hrs AEST 31 March 2025 and 00:00hrs AEST 1 April 2025 to 23:59hrs AEST 30 June 2025.
Dates The draw will take place at 11:00AM AEST on the 1st business day following; 30 September 2024, 30 December 2024, 31 March 2025 and 30 June 2025 at 110 McEvoy Street, Alexandria NSW 2015 by the Promoter’s Marketing Team. The first valid entry randomly drawn will win the prize. A new winner is drawn every 3 months from the pool of entries collected in the three months prior.
Prize Details A single prize every 3 months consists of the following: 1 x A$150 luvlou.com e-Gift Cards. Total RRP value of prizes = AUD$600.
Prize Delivery The prize will be emailed to the winner within 15 days of the close of the Entry Period. Notification of Winner - Winner will be notified in writing by direct message on the 1st business day following; 30 September 2024, 30 December 2024, 31 March 2025 and 30 June 2025 and the winner must accept the prize within 14 days of receiving the message by responding.
Second Chance Draw If any prize is unclaimed or the winner drawn is not an eligible person for the purposes of these Terms and Conditions, a second chance draw will be held on the 14th business day following; 30 October 2024, 30 December 2024, 31 March 2025 and 30 June 2025;at the same time and place as the first draw(s) in order to distribute any unclaimed prizes. Winner will be notified in writing by direct message on Instagram on the 14th business day of 30 September 2024, 30 December 2024, 31 March 2025 and 30 June 2025 and the winner must accept the prize within 14 days of receiving this message by responding. If there is no prize winner or the prize winner cannot be located, this information will be published on the Promoter’s website. 

Further details

  1. Entry is open to Australian residents only.
  2. If the winner of a prize is under 18 years of age, the prize will be awarded to winner’s parent or legal guardian.
  3. Entries must be received by the Promoter during the Entry Period. Entries received after the close of the Entry Period will not be accepted.
  4. This competition is a game of chance. Skill plays no part in determining the winner(s).
  5. Prizes are not transferable and are not redeemable for cash, another product or gift cards. In particular, prizes may not, without the prior consent of the Promoter and any applicable third party supplier of the prize (“Supplier”), be resold or offered for resale at a premium (including via online auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a prize is sold or used in breach of this condition, the Promoter or the Supplier may, at their absolute discretion, withdraw the prize(s). Where a prize has been withdrawn in accordance with this clause, no refund, substitute or compensation will be offered and if the prize is a ticket, the winner and any person who purchased or otherwise bears that ticket will be refused entry.
  6. The Promoter accepts no responsibility for late, lost or misdirected entries or other communications. The Promoter assumes no responsibility for any failure to receive an entry or for inaccurate information or for any loss, damage or injury as a result of technical or telecommunications problems, including security breaches, theft or destruction, any cause beyond the Promoter’s control, or unauthorised access to or alteration of the competition. If such problems arise, then the Promoter may modify, cancel, terminate or suspend the competition. Further, the Promoter at its sole discretion may recommence this competition under the same conditions.
  7. If any prize becomes unavailable for reasons beyond the Promoter’s control, the Promoter may substitute a prize of equal or greater value.
  8. All reasonable attempts will be made to contact the winners. If a winner does not claim their prize by the Second Chance Draw date their entry will be deemed invalid and the Promoter may conduct the Second Chance Draw.
  9. If an entrant’s contact details change at any time after the date which they enter the competition and the Second Chance Draw, that entrant must notify the Promoter of their correct contact details immediately.
  10. The Promoter reserves the right to request verification of age, identity, residential address of winners and any other information from entrants relevant to entry into or participation in this competition. Verification is at the discretion of the Promoter, whose decision is final. The Promoter reserves the right to disqualify any individual who provides false information, fails to provide information, is in breach of these conditions, provides entries that are offensive or otherwise inappropriate in the sole opinion of the Promoter, conspires with others to gain an unfair advantage or who is otherwise involved in any way in manipulating, interfering or tampering with the conduct of this competition, or who has engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the competition.
  11. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved. If consumers are required to purchase a product to enter, then it is a condition of the prize being awarded to the winner that the winner retain a clear copy of their original receipt and provide it to the Promoter as proof of a valid purchase to enter this competition.
  12. The Promoter shall not be liable for any loss, damage or injury suffered or sustained (even if caused by negligence) as a result of accepting and/or using a prize or in relation to the competition, except for any liability which cannot be excluded by law. Any prize supplied by a third party supplier is subject to the terms and conditions of that third party supplier. The Promoter is not responsible or liable for any loss, damage or injury suffered by any winner as a result of the conduct of any third party supplier or otherwise as a result of the winner accepting and/or using a prize (even if caused by negligence), except for any liability which cannot be excluded by law. Nothing in these conditions restricts, excludes or modifies any rights or remedies that cannot be restricted or excluded under applicable law.
  13. If in the conduct of this competition, the Promoter is liable for a breach of any guarantee, warranty, condition or other term that applies under applicable law that cannot by law be excluded, the Promoter's liability under that legislation is limited, to the extent permitted by law, to the cost of replacement of any benefit or prize won.
  14. Without limiting the previous paragraph, the Promoter and its associated agencies and companies will not be liable for any damage, loss or delay in transit to the prize.
  15. Before the prize is awarded, the winner and any other person(s) sharing the prize with the winner may be required to sign an agreement to release the Promoter from any liability arising from the use or participation in the prize.
  16. Entrants consent to the Promoter using their name, image and/or voice in the event that they are a winner in any media for an unlimited period of time without compensation or remuneration for the purpose of promoting this competition (including any outcome) and/or promoting any products manufactured, distributed and/or supplied by the Promoter. If requested by the Promoter, the entrant agrees to sign a separate release required by the Promoter to give effect to this arrangement.
  17. Entrants confirm and promise that their entry is original and does not infringe the intellectual property rights of any third party. If the entry or any part of the entry is provided to the entrant by a third party, the entrants warrant that they have obtained the relevant copyright and other intellectual property rights permission to submit the entry for the purposes of this competition. Further, entrants agree that the Promoter has an unrestricted, irrevocable, transferable, divisible right and licence to use and modify their entry (including but not limited to amending, editing, selecting, cropping, retouching, adding to or deleting from any part of the submitted entry) for the purposes of the Promoter's business including for promotional purposes without the payment of any further fee or compensation. If requested by the Promoter, the entrant agrees to sign any further documentation required by the Promoter to give effect to this arrangement. To the extent permitted by law, entrants unconditionally and irrevocably consent to any act or omission that would otherwise infringe any moral rights in their entry. Entrants agree to indemnify the Promoter, its associated agencies against all losses, damages, claims and costs by third parties arising out of, connected to or resulting from a breach of the warranty set out in this condition.
  18. Any dispute relating to this promotion must, prior to a person initiating litigation, be dealt with as follows. The affected person ("Complainant") will notify the Promoter of the details of the dispute in writing and within 14 days of receiving this notice, the Complainant and a representative of the Promoter will meet by videoconference to attempt to resolve the dispute. If unresolved within 30 days after that meeting, the dispute will be escalated to a more senior manager not directly involved in the promotion, who will investigate the dispute and meet by videoconference with the Complainant to further attempt to resolve the dispute. If still unresolved within a further 14 days of being escalated, then the senior manager will make a final and binding decision subject to any legal proceedings initiated by the Complainant.
  19. If entry is via Facebook, Twitter or Instagram, “Platform” means Facebook, Twitter or Instagram as applicable. Entrants acknowledge that use of the Platform is subject to the terms and conditions of that Platform. The Promoter is not responsible or liable for any loss, damage or injury suffered by any entrant as a result of the conduct of any of the Platforms, including the decision of any Platform to remove or not remove any photographs, except for liability which cannot be excluded by law. In particular, the thoughts and views expressed on each of the Platforms, are only the thoughts and views of the individual that posted them. They are not representative of the opinions of the Promoter, nor does the Promoter confirm, guarantee or warrant the accuracy, completeness or usefulness of any post. This competition is in no way sponsored, endorsed or administered by or associated with any Platform. It is a condition of entry that each entrant grants a complete release to Meta from any claims that they now have or may have in the future which relate to or are incidental to this competition. This Promotion is in no way sponsored, endorsed or administered by, or associated with Meta.
  20. Entries remain the property of the Promoter. Details from entries, including the personal information of the entrant, will be collected and used for the purposes of conducting this competition (which may include disclosure to third parties, the Promoter’s related bodies corporate, agencies and contractors (including call centres, advertising agencies and direct mail houses) for the purpose of processing and conducting the competition) and for promotional purposes, public statements and advertisements surrounding this competition. For the purposes of public statements and advertisements, the Promoter will only publish the winner’s surname, first initial and state of residence. By entering this competition entrants consent to the use of their information as described and agree that the Promoter may use this information, or disclose it to other organisations that may use it, in any media for future promotional purposes without any further reference or payment to the entrant. The Promoter is bound by applicable privacy laws. A copy of the Promoter’s privacy policy can be viewed on https://luvlou.com.au/policies/privacy-policy. Entrants may access, change and/or update their personal information by contacting the Promoter on +612 8303 7300 (Sunshades Eyewear Marketing Team) during office hours or contact the Promoter in writing at customercare@luvlou.com.
  21. These conditions are governed by the laws of New South Wales.
  22. The Promoter is Sunshades Eyewear Pty Limited (ABN 70 102 239 430) of 110 McEvoy Street, Alexandria NSW 2015.