Terms & Conditions


By using the Luv Lou site, you are consenting to the collection of information by Luv Lou.

If any changes to these policies occur, we will notify our customers by updating this section of our website. For further information please see our Privacy Policy.


The Site is a shopping website where you can browse, select and purchase Products from Sunshades Eyewear PTY LTD, trading as Luv Lou Shop ABN 70102239430 (“Luv Lou”, “us” or “we”). Your access to and use of the Site, including your orders and purchases of Products through the Site, is governed by these terms and conditions.


You agree to be bound by, and comply with, these terms and conditions, comply with all relevant laws relating to your use of the Site and your placement of any order through the Site and not to use any data listed on the site for commercial purposes e.g. through price or information scraping.


If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You must be 18 years or older to purchase Products through the Site. Luv Lou reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.


You may purchase Products by selecting and submitting your order through the Site in accordance with these terms and conditions. Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges, fees and taxes) at the time you place the order.

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders. 
When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however, in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.


Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.


We will only deliver Products ordered through the Site to a location where we provide delivery services. Our delivery company may need to contact you to arrange a delivery date for certain products. For further information please see our Shipping Information.

An appropriate person must be present to accept the delivery of your order. We may require the person accepting the delivery of your order to provide us with proof of that person’s identity (including photographic identification) and, where relevant, age. If there is no appropriate person at the Delivery Address to receive the order then we will not deliver the Products you have ordered. In this instance, we will endeavour to contact you or you may contact us to arrange for delivery at a different time, and we may charge you an additional Delivery Fee for that replacement delivery. If we are concerned re the credit card used we will hold the order to be able to check all information and will not clear until advised by Credit Card Company.


We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if the Products in that order are not available, there is an error in the price or the product description posted on the Site for the Product in that order or your order has been placed in breach of these terms and conditions.


You agree to pay the purchase price of each Product that is ordered, the delivery fee for your order that we notify to you when you place your order (“Delivery Fee”) and any other fees and charges set out in these terms and conditions.

All fees and charges identified in these terms and conditions and all prices for the Products include GST where applicable.

Prices for Products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions (in particular, our right to cancel an order if there is an error in the price or the product description posted on the Site for the Product in that order), once we have accepted your order, we will not change any prices that apply to the Products in that order.


The Australian GST tax rate applies to all orders delivered within Australia.

International orders are exempt from Australian GST (10%); however, the order may incur taxes and duties applied by customs in the country of delivery.

If you require further information Regarding import duty and taxes please contact your local authority for information and guidance. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if order is placed with the intention of sending to a gift recipient.


All stock levels shown on the Luv Lou website are approximate only and Luv Lou does not guarantee that all models of sunglasses will be available at the time of ordering. Luv Lou is not responsible for any loss incurred from stock not being available.


Risk and title to Product passes to you on the date and time of delivery to the delivery address.


For further information please see our warranties page.


Luv Lou cannot guarantee that any file or program available for download and/or execution from or via this website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this website, and you release Sunshades Eyewear entirely of all responsibility for any consequences of its use.


This website may contain links to other websites. Luv Lou is not responsible for the availability of, or any content or material contained in, or obtained through, any such websites. Any link to another website, and reference to third-party information, products or services linked to this website, is not, and should not be construed as, an express or implied endorsement by Luv Lou. Any questions or comments relating to such other websites should be addressed to the operator or operators of those websites.


You agree that your access to, and use of, this website is subject to these terms and all applicable laws, and is at your own risk. This website and its contents are provided to you on "as is" basis, the website may contain errors, faults and inaccuracies and may not be complete and current.

Luv Lou makes no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website, except as otherwise provided under applicable laws.

Neither Luv Lou, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this website and any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.


Unless otherwise indicated, all materials on this website, and the website itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Sunshades Eyewear Pty Ltd. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by http://luvlou.com.au. Any other use of materials on this website, including reproduction for purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Sunshades Eyewear is strictly prohibited.


Email Subscriber Offer

This Offer (Email subscription 15% off next purchase) by Luv Lou from https://luvlou.com.au/, online only. Discount Code, displayed in automated subscription confirmation email, must be entered at checkout to redeem. The Discount Code is only valid for one purchase per customer. This Offer is not redeemable for cash or anything else and does not apply to gift cards. This Offer is not available in conjunction with any other offer, unless otherwise stated by Luv Lou. Luv Lou may cancel this offer at any time. Any refund, exchange or credit note provided will reflect the sale price displayed on the receipt. This Offer is subject to our Website Terms & Conditions and Returns Policy.

Free Black Pleated Mini Bag

These Terms and Conditions apply to the Offer (“FREE BLACK PLEATED MINI BAG”) whereby customers receive a free Luv Lou Black Pleated Mini bag with any order containing a pair of sunglasses which is in stock in a black colour way purchased on luvlou.com.au during the promotional period (“Friday 5th April 7:00am AEDT until Monday 8th April 11:59pm AEDT”). The gift with purchase adds to cart automatically. Maximum one gift with purchase per order. No substitutions or rain checks. This Offer may not be combined with other offers, cannot be used on pre-existing orders and is not available for gift card purchases. This Offer is subject to availability and may be withdrawn or amended without notice. This Offer is not redeemable for cash. This Offer is non-transferable and may not be resold. If you cancel or return any of your Qualifying Items, you must return the “Black pleated mini bag” along with the Qualifying Items and you will only be refunded the price paid for those Qualifying Items, see here for the full returns policy. The pleated Mini bag RRP is $60 AUD. If the “free black pleated mini bag” isn’t returned with promotional black sunglasses we reserve the right to deduct the value of the bag (RRP $60 AUD) from their item refund amount. Offer valid while stocks last.  

Afterpay Day 25% Off Sitewide

These Terms and Conditions apply to the Offer (“Afterpay Day 25% Sitewide”) whereby customers automatically receive 25% off select styles. Offer available exclusively online at luvlou.com during the promotional period (“Thursday 14th March 7:00am AEDT until Monday 19th March 11:59pm AEDT”). Discount shown in prices displayed. Cannot be used in conjunction with any other offers and cannot be used on orders placed before and after the promotional period. Offer excludes e-gift cards. Qualifying Items purchased with this offer that are marked as “final sale” cannot be returned for a refund or exchange unless faulty.

Buy 2 Full Priced Pairs - Receive 20% Off

These Terms and Conditions apply to the Offer "Buy 2 Full Priced Pairs - Receive 20% Off" available on the https://luvlou.com.au/ website only. When customers purchase two full priced sunglasses, a 20% discount will be automatically applied to the qualifying items total at check out. This Offer is not redeemable for cash, any other items and does not apply to gift cards. This Offer is not available in conjunction with any other offer, unless otherwise stated by Luv Lou. Luv Lou may cancel or change this offer at any time. If you purchased using the Offer and return one pair, you will pay full price for the item retained as it no longer qualifies for a 20% discount. The discount removal will be reflected in the refund amount of the returned item. Any refund provided will reflect the sale price displayed on the receipt. This Offer is also subject to our Website Terms & Conditions and Returns Policy
Discount cannot be used in conjunction with any other offer or discount code, including welcome discounts. Offer is not valid on orders placed prior or after promotion dates listed above.
  1. Customers wanting to promotional discounts must fully complete their orders, with a successful payment at check out before the promotion ends.
  2. Promotional discounts only apply to online purchases on our website https://luvlou.com.au/, not in store purchases.
  3. This promotion is not eligible to be used in conjunction with any other promotions run by Luv Lou.
  4. Luv Lou reserves the right to cancel or amend the promotion and these terms and conditions without notice in the event of any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the promotion will be notified to as soon as possible by Luv Lou.
  5. By participating in this promotion, customers are indicating their agreement to be bound by these terms and conditions.
  6. The promotion and these terms and conditions will be governed by Australian law and any disputes will be subject to the exclusive jurisdiction of the courts of Australia.