Shipping & Delivery
We offer free shipping on all orders over AUD$200 within Australia and New Zealand.
For all orders under AUD$200, a flat rate postage amount of $5 will apply for Australia and $10 for New Zealand orders.
For orders to New Zealand, we also offer an AUD$25 express postage option.
All orders are shipped from our Head Office warehouse in Sydney, Australia.
Where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.
Looking to ship to the United States or Rest of World? Visit our USD store here.
CUSTOMS AND IMPORT DUTIES
Any orders shipped to New Zealand over AU$900 (approx. NZ$1000) will be charged customs and import duties.
In the unlikely event that you have any problems with your order please visit our Contact Us page.
If you haven't received a dispatch email, please visit our Contact Us page with your order number (eg. #12345) and we can investigate this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.
For all orders under AUD$200, a flat rate postage amount of $5 will apply for Australia and $10 for New Zealand orders.
For orders to New Zealand, we also offer an AUD$25 express postage option.
All orders are shipped from our Head Office warehouse in Sydney, Australia.
- All orders within Australia are sent via Aus Post Express with Authority to Leave, requiring no signature. If it's unsafe to leave your item, it will be redirected to your local post office. Estimated delivery within 2-5 business days for metro and 5-7 business days for rural locations.
- All orders to New Zealand are shipped with DHL Postal Standard and then transferred over to Aramex.
Where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.
Looking to ship to the United States or Rest of World? Visit our USD store here.
CUSTOMS AND IMPORT DUTIES
Any orders shipped to New Zealand over AU$900 (approx. NZ$1000) will be charged customs and import duties.HAS MY ORDER BEEN SHIPPED YET?
Once your order is dispatched from our warehouse, you will receive an email from Luv Lou confirming that your order is on its way & provide you will the tracking information.HOW CAN I TRACK MY ORDER?
All orders are tracked by the delivery carrier. When your order has left the Luv Lou warehouse you will receive an email advising carrier tracking information.In the unlikely event that you have any problems with your order please visit our Contact Us page.
CAN I CHANGE MY DELIVERY ADDRESS?
Once you have checked out and paid for your order, unfortunately we are unable to update the address on your order. Once your order has been shipped, what you can do is contact the courier and see if it is possible to re-direct your order using your tracking number. Please note tracking numbers can take 24 hours to become active with the courier.WHAT HAPPENS IF SOMETHING ARRIVES DAMAGED OR DEFECTIVE?
Please visit our Contact Us page within 7 days to report the issue. Following inspection the item, Luv Lou will either replace or refund the item in accordance with Australian Consumer Laws.I HAVEN'T RECEIVED MY ORDER?
If you have received your dispatch email and still have not received your order, please use your tracking number to track your order.If you haven't received a dispatch email, please visit our Contact Us page with your order number (eg. #12345) and we can investigate this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.
